Szállítási szabályzat

Where we ship
We ship to the United Kingdom mainland (England, Scotland and Wales), the Isle of Man, Guernsey, Jersey, the United States, and Canada. We are currently unable to ship to Northern Ireland, the Republic of Ireland, or the EU. Orders to mainland Great Britain are sent via Royal Mail Tracked 48; orders to the Isle of Man, Guernsey, and Jersey are sent via DHL Express; orders to the United States and Canada are sent via a tracked international courier (currently DHL Express). Delivery is included in the price for mainland Great Britain and Isle of Man orders; free over £32 for Guernsey and Jersey.

Delivery cost
Delivery is complimentary and included in the price of your order for UK mainland, Isle of Man, Guernsey and Jersey orders (free over £32 for Guernsey and Jersey). There are no additional shipping charges at checkout for these destinations. For orders shipped to the United States and Canada, please see "Customs, duties and taxes" below.

How we send your order
Orders are prepared and packed by hand in small batches in Cheltenham. UK and Crown Dependency orders are sent via Royal Mail Tracked 48 or DHL Express as set out above. First-batch orders are wrapped by hand and include a complimentary embroidered natural cotton LAVOIR tea towel, while stocks last.

Dispatch times
We aim to dispatch orders within 2–3 working days. Because LAVOIR is made in limited batches, the stock shown at checkout reflects what is genuinely ready to send, and occasionally dispatch may take a little longer during busy periods or new batch releases — if so, we'll let you know.

Delivery estimates
Royal Mail Tracked 48 typically arrives within 2–3 working days of dispatch for UK mainland orders. Deliveries to the United States and Canada typically take 5–10 working days from dispatch, depending on destination and customs clearance. Delivery times are estimates and are not guaranteed. Once your order is on its way, we'll send tracking so you can follow its journey.

Customs, duties and taxes (United States and Canada)
Orders shipped to the United States and Canada are exported from the United Kingdom and may be subject to import duties, taxes, and customs clearance fees charged by the destination country. These charges are set by the destination country's customs authority, are not included in the price you pay at checkout, and are the responsibility of the recipient. They are usually collected by the courier before or on delivery. We are unable to predict the exact amount, as it depends on your local customs rules at the time of import.

If something goes wrong
If your order is delayed, lost, or arrives damaged, please contact us at hello@lavoir.co.uk with your order number and we'll put it right. For damaged or incorrect items, please see our Refund policy.

Incorrect address
Please check your delivery address carefully at checkout. We can't be responsible for orders sent to an address entered incorrectly, though we'll always do our best to help.

Nothing in this policy affects your statutory rights.

Questions? Email us at hello@lavoir.co.uk or write to LAVOIR LTD, 7 Blenheim House, Evesham Road, Cheltenham, England, GL52 2AA, GB.